Product
Conversational Designer / Dialogue Engineer
New York, NY (Hybrid)•Senior•$160k - $210k
Early options; performance bonus.
Design robust, safe, and efficient voice flows for benefits verification, claim status, and prior auth calls. Own intents, error recovery, and voice persona.
Responsibilities
- →Author conversational flows, intents/slots, and guardrails for RCM use cases.
- →Define barge-in, repair, and escalation strategies for IVR and live reps.
- →Create reusable prompt templates and domain taxonomies.
- →Partner with Sales Eng to tailor flows per payer and provider workflow.
- →Instrument turn-level analytics and iterate based on success metrics.
Qualifications
- →3+ years in conversational UX (voice strongly preferred).
- →Experience with LLM prompt design and evaluation.
- →Strong writing and UX documentation skills.
Benefits
- →Medical, dental, vision
- →401(k)
- →Flexible PTO
Interested? Email us at careers@voiceadmin.ai