Eligibility and benefits
Coverage and patient responsibility
Making thehardest calls inhealthcare effortless
We combine healthcare expertise, AI engineers, and white-glove execution to turn your hardest workflows into agents that perform at scale.
AI voice agents built for payer and patient calls.
From eligibility checks to patient scheduling, our voice agents complete the call and return the outcome to your systems.
Calling payers
Coverage, authorization, claims, recovery, and enrollment
Prior authorizations
Requirements, status, and next action
Claim status
Disposition, denial reason, and payment trace
Denials and appeals
Receipt, deadline, and resolution path
Underpayments
Payment variance and recovery action
Credentialing and enrollment
Enrollment status and missing items
Calling patients
Access, outreach, follow-up, readiness, and billing
Scheduling and rescheduling
Appointment booked or rescheduled
Care gap outreach
Gap closed or next action captured
Referral follow-up
Appointment completion or barrier
Appointment reminders
Confirmed, canceled, or rescheduled
Pre- and post-visit outreach
Readiness, recovery, or escalation
Billing outreach
Payment, plan, or routed dispute
How it works
From your call script to a completed result.
Keep the operating logic your team already trusts. VoiceAdmin takes on the repetitive calls and returns work your team can use immediately.
Agents tuned to your exact call script
Your dedicated PM and engineer map your script, decision points, edge cases, and escalation rules. We test everything with your team before the first live call.Upload a CSV or send requests through our API
Send the same data you already give your calling team. No new intake process or data format is required.Complete, structured, and accurate results
Every call comes back with its answers, supporting evidence, status, and next action, ready for your team or system of record.
We integrate with the EHR and practice management systems you already use.
Bring work in and return the completed result through the connection path that fits your environment. Your existing system stays the source of truth.
Connection paths
- FHIRExchange supported resources through a scoped FHIR interface.Standards-based data exchange
- HL7 v2Use supported HL7 v2 messages for agreed system events and fields.Existing interface workflows
- APISend cases and return structured results through an approved API.Request and response workflows
- WebhooksPush status, result, and exception events to the owning application.Event-driven updates
- Flat filesExchange agreed CSV or structured files for scheduled batches.Existing exports and imports
- SFTPMove approved batch files through a secure SFTP path.Scheduled secure transfer
- Work queuesRead from and return work to supported operational queues.Team workflow and write-back
Common systems
Representative EHR and practice management platforms.
- athenahealth
- eClinicalWorks
- MEDITECH
- Greenway Health
- DrChrono
Security and compliance, built for healthcare.
Access is controlled, activity is auditable, and PHI stays inside an encrypted boundary. VoiceAdmin is designed to meet the security expectations of healthcare enterprises.
- HIPAA
- SOC 2
Protected data path
- Your systems
Approved EHR, practice management, API, file, and work-queue connections.
- Encrypted transit
Data is encrypted in motion through controlled, allowlistable connection paths.
- Isolated environment
PHI stays inside customer-isolated infrastructure with least-privilege access.
- Audit record
Security-relevant access and activity are recorded for monitoring and review.
Security controls
Least-privilege access
People and services receive only the access required for the task, and nothing more.
Enterprise SSO
Connect access to your identity provider and keep provisioning under central control.
Multi-factor authentication
Require an additional verification step before privileged access is granted.
Static outbound IPs
Allowlist stable egress addresses in enterprise firewalls without opening broad access.
De-identified model training
Healthcare model-training data is de-identified and redacted before training.
Traceable by design
Security-relevant actions are recorded to support monitoring, review, and incident response.